What are chatbots, exactly? A chatbot is a conversational computer program that customers can interact with via a messaging interface. Instead of pushing buttons on a website or mobile app, you can get things done simply by chatting with a chatbot and asking questions naturally like “What movies are playing tonight?” or “What’s the latest score in the NBA finals?”. Chatbots can be found on platforms like SMS, Facebook Messenger, Apple iMessage, Slack, Kik, Telegram, and WeChat.
Since we cover the best of bots, we’re constantly asked “Who are the most innovative companies using chatbots?” To answer this question, we surveyed TOPBOTS subscribers, conducted user interviews, and tested every single bot ourselves to discover which brand chatbots are delighting users.
Through this search, we identified over 50 brands driving the innovative use of chatbots. These brands use chatbots to help customers buy movie tickets, get the latest news, order food, shop online, and even save the world.
The chatbot industry is still early and we applaud these brands for being pioneers in the space:
Sephora’s bot on Kik helps teens find the right beauty products.
This article was originally published on TOPBOTS.com.
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